About MagellanofAZ

About MagellanofAZ

Welcome to Magellan of Arizona

Magellan Health Services has been a consistent and committed health care services provider in Arizona for more than twenty years. Now, as the state-contracted Regional Behavioral Health Authority (RBHA), Magellan of Arizona is pleased to be able to help children and adults in central Arizona, which includes Maricopa County and part of Pinal County. We manage a publicly-funded behavioral health care delivery system for Medicaid, non-Medicaid and Title XXI (KidsCare)-eligible residents in central Arizona. Through a system of provider network organizations, Magellan of Arizona serves over 80,000 recipients as well as their family members through a wide range of services from crisis assistance to housing programs to children's services and substance abuse treatment.

This website provides information about the RBHA to recipients and their family members, providers and other interested people. It also has valuable health and wellness information, self-help tools and resources to help with life's challenges and opportunities. If you have questions about anything on this site, please call Magellan Member Services at (800) 564-5465.

Living Healthy, Working Well: An Investment in Arizona's Future (2010 Progress Report)

All Arizonans have felt the impact of our state's fiscal crisis and the behavioral health system has been no different. From FY09-FY11, central Arizona has endured approximately $68.6 million in cuts to funding for services. During the same time, under Magellan's leadership, the system has grown more efficient and focused our resources on innovative programs and initiatives that can demonstrate objective, transparent outcomes for individuals challenged with mental illness and their families. Despite our fiscal challenges, the services provided by Magellan continued to grow stronger in many areas. Throughout this report on our 2010 progress, you'll see examples of the kind of innovation Magellan has championed. Click here to view the report.

Inside the progress report, we've included an insert that will give you even more insight into the progress Magellan's making in transforming the behavioral health system in central Arizona as well as a clear picture of where we stand now. We encourage you to refer to this document as you reflect back on 2010 and let it serve as the basis for what you can expect in 2011. Click here to view the insert.

Magellan Accomplishments: System Transformation Efforts 2007-2010

The document below outlines Magellan's progress in transforming the public behavioral health system in Maricopa County. It discusses the accomplishments and changes that have taken place in 2007 - 2010.

Magellan System Transformation Efforts 2007-2010 (8.73 MB)

Magellan of Arizona Receives URAC's Health Utilization Management Accreditation

Magellan Health Services of Arizona has received Health Utilization Management (HUM) Accreditation from URAC. HUM standards ensure that all types of organizations conducting utilization review follow a process that is clinically sound and respect patients' and providers' rights while giving payers reasonable guidelines to follow. Standards address the use of evidence-based guidelines, incorporation of adherence guidelines, and evaluation of utilization rates to meet the demands of a changing health care system. Cost effective care with optimal outcomes reinforces the value and importance of health utilization management across the health care continuum including health plans, hospitals, specialty care for mental health, and long-term care.

URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation and certification programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC strives to ensure that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry. For more information, visit www.urac.org.

Magellan of Arizona has moved!

Magellan of Arizona has relocated to an office building located just few minutes from its former facility in January 2011. The new facility, located at 4801 E. Washington St., Phoenix, AZ 85034, offers easy accessibility thanks to various lines of transportation within walking distance and its close proximity to freeway exits and main street thoroughfares. In addition, it provides more meeting space, enabling more meetings with behavioral health recipients and their families, providers, clients, and local community members. If you have questions about the move, please use the Talk to Us form. Download and print a map in English or Spanish.

The Maricopa RBHA ombudsperson can help with your concerns

Do you have concerns about your RBHA service options?  Would you like to discuss your rights and responsibilities?  Are you interested in becoming more involved in the RBHA as a committee member or outreach volunteer?  The RBHA ombudsperson can provide answers or put you in touch with someone who can help. The ombudsperson is a Magellan employee who serves as an important contact between Magellan and RBHA service recipients and their families. The ombudsperson is a neutral advocate for community members who have concerns about their RBHA services. The ombudsperson also provides confidential and informal information about RBHA services and Magellan policies and programs. The ombudsperson advocates for fair treatment for all RBHA service recipients and their families. Contact the Magellan ombudsperson by calling the Magellan Member Services number at (800) 564-5465 or e-mailing OmbudspersonAZ@MagellanHealth.com.

Recovery and resiliency

Resiliency: All people have qualities that enable us to rebound from adversity, trauma, tragedy, or other stresses and to go on with life with a sense of mastery, competency and hope.

Recovery: All people living with behavioral health conditions have the capacity to learn, grow, and change, and can achieve a life filled with meaning and purpose.

Cultural competence: We provide care and services that recognize the diverse backgrounds of the individuals and families we serve. Our strategies acknowledge and respect the behavior, ideas, attitudes, values, beliefs, motivations, customs, language, rituals, ceremonies, and practices of an individual or group of people.

We believe that every individual and family has the ability to learn and grow. We support a philosophy of wellness that focuses on personal strengths, building hope and offering choices. Our focus on resiliency, recovery, and cultural competency means that we help individuals and families achieve:

• A sense of belonging
• A safe place to live
• Days filled with purpose
• Skills to achieve wellness
• A strong voice in our own lives
• Hope and confidence in ourselves and our future

Core resiliency, recovery and cultural competency components within all of our programs:

• Demonstrate appreciation for the individuals and families we serve.
• Respect culture and language and communicate effectively.
• Discover and support the strengths, skills, and attributes of others.
• Think holistically about all areas of people's lives - their physical health, mental health, addictions, culture, ethnicity, education, language, work, social relationships, housing status, spirituality, etc.
• Focus on the recipients' self-determined readiness.
• Offer meaningful choices.
• Optimize peer and family supports as well as natural supports.
• Promote self-confidence in others.
• Celebrate and share stories of success, especially those that foster hope and empowerment.
• Measure, monitor and improve.
• Create opportunities for service recipients and their families to play major roles in planning, delivering and evaluating services.
• Model these principles in our actions, language and decisions.

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